Have a look at the information about our other seminars on our ‘Upcoming Events’ page.
July Quality Seminars
Building Quality through effective team work and communication
For Quality Managers, Managers, Senior Staff and staff working in teams. This seminar will include morning presentations and afternoon workshops.
Today’s environment is challenging – engaging sufficient skilled staff who remain in your employment is a big challenge. It is costly to have high staff turnover and continually train new people. Dealing with staffing issues, being reactive and putting out fires is disruptive to your team and steals significant time from managers. Poor quality service can, and does, follow.
The DAA Group recognises that building a healthy, happy workforce is one of the key building blocks of providing excellent quality and service. Ultimately, when staff are happy they stay with you, work with you to provide good service, and their relationships with clients, and the clients’ experience of your service improve.
This seminar will focus on you achieving quality by building a strong and happy team. Instilling values, good and respectful communication, a team who work together and respect each other.
We are privileged to have experts to share their knowledge with you:
Janine Gould is the Director of Communicate Consultants. She has over twenty five years’ training experience specialising in verbal communication skills; working with groups ranging from CEOs to raw recruits in both the private and public sectors. Janine is accredited to the DiSC Behavioural Style Inventory; certified in the frameworks of Conflict Resolution of Australia and is a member of the Human Resources Institute and the NZ Association for Training and Development. Janine is a member of the Institute of Directors and is a member of a prominent leadership development team.
The Keynote speech will cover:
- The best team you’ve been in
- The characteristics of a successful team
- Making judgments (we all do!) What the research shows
- The six C’s to build a team
- The importance of good communication
- Managing our blocks to team communication
Workshop – Working together successfully
By the end of the session participants will have enhanced their skills in:
- Understanding the development of successful teams
- Forming, storming, norming and performing – where is your team at?
- Setting ground rules – exercise
- Managing difficult conversations
- Tips on feedback and delegation
- Using appreciation to encourage team performance
- And had a fun experience
This session is highly interactive and practical.
Jaki Horn is a Registered Clinical Psychologist with a life time of experience in a wide range of mental and general health settings. She has been a senior lecturer at the University of Otago, Christchurch for a period of twelve years.
Jaki will present a plenary session in the morning and follow-up with a consecutive workshop in the afternoon that builds on the theme of the day.
A third workshop will also take place on EQuIP facilitated by Cathy Cummings one of the DAA Group Managing Directors.
|Monday, 17 July 2017||Tuesday, 18 July 2017||Friday, 21 July 2017|
|James Cook Grand Chancellor Hotel||Sudima Hotel Christchurch Airport||Novotel Hotel Auckland Airport|
DAA Group Clients $270.00 (including GST)
Non-Clients $330.00 (including GST)
DAA Group Auditors $75.00 (including GST)